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Getting Started

10

Account Creation
Account Creation (Physician or Facility)
Subscription Benefits
Uploading DICOM Images
Register Your StarterKit
Common Terms
How to View Your Images
Functions in the DICOM Viewer
The Dashboard (Patient)
The Dashboard (Physician)

General

7

Common Terms
Common Search Terms
Supported Image Format
Supported Web Browsers
HIPAA Compliance Statement
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Privacy Policy

Managing Your Account

13

Changing Your Display Name (Physician)
Account Lockout
Subscribe / Upgrade to mymedicalimages
Changing Your Payment Method
Cancel Subscription
Adding a Profile Photo
Changing Your Account Name
Changing Your Password
Changing Your Billing Address
Changing Your Email Address
Changing Your Phone Number
Verifying your Email or Phone Number
DICOM Receive Settings

Physician

30

Requesting Images
Account Creation (Physician or Facility)
Finding a Request or Images That Have Been Shared
Functions in the DICOM Viewer (Physician or Facility)
Changing the Layout of the Images in the Viewer
Advancing the Slide
Adding Attachments
View Attachments
Facility Dashboard
The Dashboard (Facility)
The Dashboard (Physician)
Using the Search Tool
Creating a Study
Downloading All Reports or Attachments of a Study
Downloading Individual Reports or Attachments
Creating a Case Folder
Adding Studies to a Case Folder
Removing Studies From a Case Folder
Downloading Images
Send to Patient
Requesting Consults
Creating an Exam Room
Using an Exam Room
Managing Your Exam Rooms
Accessing your Share History (Physician)
Accessing Images That Have Been Shared To You
Updating Your Physician Profile
API and Embed Upload
NPI Number
Webpage Uploader and Upload Buttons

Support

9

Images Not Loading
Troubleshooting your Upload
Submitting Images to Support
Support
Why did I get an “Oops” image preview?
Why am I experiencing a delay when I try scrolling through slices of my MRI?
Why am I unable to upload my medical images?
How can I be certain that all of my medical images were loaded from my CD?
Can I upload jpeg, gif or png formatted images?

Patient

21

Finding a Request or Images That Have Been Shared
Uploading DICOM Images
Uploading Images Using A Physician’s Webpage Uploader
How to View Your Images
Adding Attachments
Deleting Your Images
Fulfilling Image Requests
Creating a Folder for a Family Member
Adding Studies to a Family Member’s Folder
Removing Studies From a Family Member Folder
Sharing Your Images
QR Share
Accessing your Share History
Revoking Access to Images You Have Shared
Tagging Your Images
Viewing Image Information
Requesting Images
Requesting A Second Opinion
Joining An Exam Room
Why did I receive an UNSUPPORTED BROWSER alert?
How can I check to see if my images were uploaded?

Release Notes

4

v1.31 Release Notes
v1.30 Release Notes
v1.29 Release Notes
v1.28 Release Notes

View Categories

Patient

Finding a Request or Images That Have Been Shared
Uploading DICOM Images
Uploading Images Using A Physician’s Webpage Uploader
How to View Your Images
Adding Attachments
Deleting Your Images
Fulfilling Image Requests
Creating a Folder for a Family Member
Adding Studies to a Family Member’s Folder
Removing Studies From a Family Member Folder
Sharing Your Images
QR Share
Accessing your Share History
Revoking Access to Images You Have Shared
Tagging Your Images
Viewing Image Information
Requesting Images
Requesting A Second Opinion
Joining An Exam Room
Why did I receive an UNSUPPORTED BROWSER alert?
How can I check to see if my images were uploaded?

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